For many Hillsborough County residents over 65, getting an appointment for a COVID-19 vaccine has not been easy. Some faced 6-hour wait times on the phones while others said the online portal kicked them off after multiple attempts.
After last week’s difficulties, Hillsborough is changing the way seniors can sign up beginning Tuesday.
Hillsborough County’s vaccine rollout got off to a rough start last week with crashing websites, jammed phone lines and sites quickly reaching full capacity.
Since then, the health department has received another shipment containing 9,000 doses of the vaccine. People age 65 and older can sign up beginning Tuesday.
In an effort to streamline the process, seniors can only register for an appointment during a designated timeframe specific to their age group. The online portal and the call center won t allow for scheduling outside of specific age windows.