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Aspiring DC 911 director encouraged by reports of more ambulances sent to wrong address

Lawmakers are sharing that last year, D.C. 911 call takers dispatched 34 ambulances to the wrong address and so far this year, they’ve sent 36 to the wrong place.

Kathy pattersonMuriel bowserBrooke pintoHeather mcgaffinLindsey appiahJustice committeeNational association of governmentOffice of unified communicationsUnified communicationsPublic safetyJustice committee chair brooke pintoDeputy mayorPublic safety lindsey appiahGovernment employees

40 percent of DC 911 dispatcher & call-taker jobs aren t filled

New director's report confirms STATter911 stories on staffing, blown addresses & questions about previously reported stats

Cleo subidoAlex komaDave statterChris geldartMuriel bowserBrooke pintoKarima holmesHeather mcgaffinDc councilOffice of unified communicationFrom julyCommand fireUnified communicationMayor muriel bowserDeputy mayor chris geldartNew jersey ave

Is it a new day or just more of the same at DC 911?

Wednesday's hearing will tell us if Heather McGaffin's serious about transparency & accountability or whether the DC Council cares if she is

Montgomery countyNew yorkUnited statesCleo subidoKathy pattersonAlan wehlerDavid rosenbaumCharles allenMuriel bowserBrooke pintoKarima holmesHeather mcgaffinBillie shepperdDc councilCommittee on judiciary public safetyOffice of unified communications

Acting Director of DC 911 center increases training, supervisors

Heather McGaffin is increasing training to 14 weeks up from five weeks. On the floor, double the supervisors: at least four for each 12-hour shift.

United statesMuriel bowserKarima holmesHeather mcgaffinDc councilJunior academyOffice of unified communicationsActing directorDirector heather mcgaffinUnified communicationsDeputy directorMayor muriel bowserDuring holmeActing director heather

New head of DC 911 promises complete policy overhaul

The new leader of D.C.’s heavily-criticized 911 call center said she would be beefing up oversight within the agency.

Muriel bowserNick iannelliHeather mcgaffinJunior academyDc councilOffice of unified communicationsUnified communicationsMayor muriel bowser

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