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Conquering Convenience: BofA s Erica Racks Up 2B Interactions - Bank of America (NYSE:BAC)

Bank of America's virtual assistant, Erica, has had over 2 billion interactions with 42 million clients since its 2018 launch, providing personalized guidance and insights.

United statesHari gopalkrishnanNikki katzHead of digital at bankBusiness wealth management technologyAmerica corporationFirst trust nasdaq bankBenefits onlineWealth management technology

Bank of America BofA s Virtual Assistant Used Over 2 Billion Times Since 2018 Launch

Bank of America BofA's virtual assistant has been used over two billion times by more than 42 million customers.

America bofJevgenijs kazaninsNikki katzHead of digital at bankAmerica bofaVirtual assistantImproving clientMobile servicing chat

BofA s Erica Surpasses 2 Billion Interactions, Helping 42 Million Clients Since Launch

Clients engage with the company s virtual assistant 2 million times per day for help with everyday financial needs, and the occasional joke CHARLOTTE, N.C., April 8, 2024 /PRNewswire/ More than 2.

United statesHari gopalkrishnanNikki katzRandy aldridgeHead of digital at bankAmerica corporationYork stock exchangeBusiness wealth management technologyEarly warning servicesBenefits onlineWealth management technologyMobile servicing chatNew york stock exchangeMay contact

How We re Doing on Humanizing the Digital Experience

Humanizing the digital experience is much harder than it sounds because it involves much more than just putting a happy face on software.

United statesTheresa kushnerSeth dobrinMorshed alamCarnegie mellon lightmanImran riazNikki katzSteve martinAlfa romeoCarnegie mellon university heinz collegeHead of digital at bankAri lightmanCarnegie mellon universityGreat resignationSystemsoft technologiesGerman pugliese bassi

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