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The National Consumer Commission ordered Lufthansa and British Airways to pay ₹ 50 lakhs compensation for the harrowing experience undergone by a passenger after she was unilaterally re-routed by the airlines.

United kingdomNew delhiSan franciscoUnited statesHarsharn kaur dhaliawalDinesh singhAir indiaBritish airwaysLufthansa german airlinesHigh courtJustice karuna nand bajpayeeKaur dhaliawalGerman airlinesAirline re routeNational consumer disputes redressal forumConsumer case