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The pandemic drove a huge shift in convenience retail, as independents pivoted to home delivery models. So how did they manage the transition so quickly? And will the trend continue?
Gone are the days when convenience meant a quick trip to the nearest corner shop. For shoppers in the coronavirus era, true convenience means not having to leave home at all.
That much is shown in the latest figures for online grocery, which reached record market share of 15.4% in February, according to Kantar.
It could have spelled a huge missed opportunity for the convenience sector. After all, until the pandemic hit, online grocery was dominated by the mults, with c-stores dipping their toe into home delivery at best.
The retailer developed a phone-in service last March, and has now added deliveries through the Appy Shop mobile app