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Justice dept takes on InfoReg over R5m POPIA fine

How to Effectively Handle Customer Complaints on Social Media

How to Effectively Handle Customer Complaints on Social Media
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Best practices on complaints management

According to a 2015 research by Esteban Kolsky, 13 percent of unhappy customers will share their complaint with 15 or more people. Furthermore, only one in 25 unhappy customers will complain directly to you. As for the customers that don’t complain, they just stop doing business with you. It is certainly cheaper to spend on customer retention than acquiring new ones.

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