How to Effectively Handle Customer Complaints on Social Media hapblog.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hapblog.com Daily Mail and Mail on Sunday newspapers.
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According to a 2015 research by Esteban Kolsky, 13 percent of unhappy customers will share their complaint with 15 or more people. Furthermore, only one in 25 unhappy customers will complain directly to you. As for the customers that don’t complain, they just stop doing business with you. It is certainly cheaper to spend on customer retention than acquiring new ones.
Best practices on complaints mngmt philstar.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from philstar.com Daily Mail and Mail on Sunday newspapers.