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Best practices in effective team communication

According to research, 86 percent of employees and executives cite lack of collaboration or ineffective communication as reasons for workplace failures. To help organizations boost their team’s efficiency, the Center for Global Best Practices will host a special online training entitled, “Effective Team Communication” on June 13, 2023 from 1:30 p.m.to 4:45 p.m. via Zoom.

Best practices on complaints management

According to a 2015 research by Esteban Kolsky, 13 percent of unhappy customers will share their complaint with 15 or more people. Furthermore, only one in 25 unhappy customers will complain directly to you. As for the customers that don’t complain, they just stop doing business with you. It is certainly cheaper to spend on customer retention than acquiring new ones.

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