I recently wrote an article for Entrepreneur.com that I wanted to share with our Insights Audience and expand further on in relation to the 2023 Guest Experience Benchmark Report. In today’s digital era, where every consumer interaction can be broadcasted globally in seconds, reputation management has never been more challenging or crucial. As businesses grapple with the power of online reviews and social media, proactively managing and safeguarding a brand’s public image is essential for sustaining long-term success and consumer trust.
Shiji, the global technology brand, is thrilled to announce the release of Shiji ReviewPro s Guest Experience Benchmark for the second quarter of 2023, featuring two major additions designed to empower hoteliers worldwide in assessing hotel performance: the City Hotel Rankings and City Benchmark sections. In this latest Q2 report, Shiji added rankings for the top 5-star, 4-star, and 3-star hotels in prominent cities such as New York, London, Dubai, Sydney, Cape Town, and Rio de Janeiro. Furthermore, the benchmark report presents rankings for 50 of the world s most iconic cities based on their average Guest Review Index (GRI). This comprehensive Guest Experience Benchmark report stands as the most extensive examination of online reputation within the hospitality industry currently available. Some key insights from the Q2 2023 report:
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