Yoni Epstein, Chairman of the Global Services Skills Council, noted that it is critical to implement the strategy to further strengthen Jamaica’s value proposition for the GSS and to expand the island’s capability to attract more investments.
The Global Services Sector Project (GSSP) is finalising its skills upgrade strategy that will empower Jamaicans with the technical and professional skills needed to function effectively in today’s Global Services Sector (GSS).
The GSS comprises Information Technology Outsourcing (ITO), Knowledge Process Outsourcing (KPO), and Business Process Outsourcing (BPO).
The two-year strategy, which was developed through consultations with companies and stakeholders in the outsourcing and tech industry, has outlined seven key skills and knowledge areas that must be acquired by Jamaicans who aim to excel in the GSS.
Ibex’s fifth Jamaican location at the GTech office park in Portmore, St Catherine.
Business process outsourcing (BPO) company Ibex is preparing for more business from its Knowledge Process Outsourcing (KPO) services segment, through what the company described as its “team of high-calibre” staff across its locations in Jamaica.
KPO is the outsourcing of information-related business activities such as accounting outsourcing, human resources outsourcing, digital marketing and management consultancy.
Shifts in the way people work and interact in light of the COVID-19 pandemic has brought more reliance on BPO and KPO services. It is predicted that more business services will be digitised during and after the crisis.
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Jamaica Attracts Diverse Jobs in the Outsourcing Sector
Monday, May 3, 2021 2:45PM IST (9:15AM GMT)
Kingston, Jamaica:
Global outsourcing powerhouse, ibex, is increasing the diversity of jobs within Jamaica’s global digital services industry through an expansion of its current workforce of two thousand employees. The company provides customer support in sectors that include retail, finance, healthcare, and telecommunications, and it now offers a broad spectrum of business services from its Jamaican service centres.
With a client list heavily concentrated in the US, Europe, and Asia, ibex identified Jamaica as the perfect place for rapid expansion due to the island’s location and high-quality talent.
Country manager at Cable and Wireless, Stephen Price; has lauded the growth of the Global Services Sector (GSS) which continues to strive during the pandemic.
Price believes the third annual Outsource2Jamaica conference and expo planned for June 11 and 12, will be a catalyst for the continued growth of the sector.
Speaking at the virtual launch of the event recently, Price pointed to the industry’s potential.
“Jamaica is an in-demand nearshore location which offers the right people and a robust network critical component and is seen as the next best hub for GSS,” he noted.
Highlighting the hit the sector took last year from the pandemic, Price pointed to the opportunities for the island as the best nearshore location for the Caribbean and the English-speaking North American markets.