Ibex’s fifth Jamaican location at the GTech office park in Portmore, St Catherine.
Business process outsourcing (BPO) company Ibex is preparing for more business from its Knowledge Process Outsourcing (KPO) services segment, through what the company described as its “team of high-calibre” staff across its locations in Jamaica.
KPO is the outsourcing of information-related business activities such as accounting outsourcing, human resources outsourcing, digital marketing and management consultancy.
Shifts in the way people work and interact in light of the COVID-19 pandemic has brought more reliance on BPO and KPO services. It is predicted that more business services will be digitised during and after the crisis.
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Jamaica Attracts Diverse Jobs in the Outsourcing Sector
Monday, May 3, 2021 2:45PM IST (9:15AM GMT)
Kingston, Jamaica:
Global outsourcing powerhouse, ibex, is increasing the diversity of jobs within Jamaica’s global digital services industry through an expansion of its current workforce of two thousand employees. The company provides customer support in sectors that include retail, finance, healthcare, and telecommunications, and it now offers a broad spectrum of business services from its Jamaican service centres.
With a client list heavily concentrated in the US, Europe, and Asia, ibex identified Jamaica as the perfect place for rapid expansion due to the island’s location and high-quality talent.