We instinctively understand that coaching helps employees perform better and companies achieve superior business results. A multitude of studies confirms a strong coaching culture positively impacts all aspects of an organization. Companies that see positive business benefits from coaching use best practices to achieve those results. Such practices include: Best Practice #1: Define Your Coaching ObjectivesLeaders need a vision of what their team members need to achieve. That vision helps leaders structure conversations. Defining strong coaching objectives is the first step to achieving positive results.Leaders and coaches often feel that they are solely responsible not only for defining those objectives but also figuring out how an employee will achieve them. But if leaders attempt this on their own, how can they ensure the employee is interested and fully committed? For employees to be committed to the next steps, they need to be involved.Consider this analogy: A team is going on a ro
With patient complaints on the rise, solicitor Gemma Nicholas from Ridouts explains what the CQC looks for in relation to complaints handling during its inspections.