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Some in Richmond voice concern about estimated utility bills, on-hold wait times
“We are the ones getting all these phone calls from our citizens that are staying on the line for over an hour waiting to get through. That is unacceptable," Councilmember Reva Trammell said.
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Audit shows Richmond is overcharging thousands on utility bills
A new report issued by Richmond City Auditor Lou Lassiter showed DPU estimated more than 130,000 bills over the past year.
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