thank you for staying with us this hour we ll check the national forecast as outreach continues to grow among southwest airlines customers with thousands of new cancellations. also a live report from the southern border as the future of tens of thousands of migrants remains in legal mim lim bow and we are discussing tripledemic fears as we approach the new year we begin this hour with the persistent problems that our nation s airports ask the spotlight focused on southwest airlines as tens of thousands of customers face another day of waiting to find when they can finally catch a flight home. joining me now is blayne alex alexander. the chaos continues for travelers. mostly for this attempt to reset schedules and staffing after the cancellations. what are you seeing today? reporter: we re certainly seeing a lot of people in line, a lot of people frustrated and trying to figure out when they can get to their destination i think that the numbers really tell the story you
point a to point b someone had to take a bus for a chance to hopefully get on a better flight or get on some flight in a different city so across the board, you re seeing people who really are dealing with days long travel issues as for southwest, they understand they acknowledge that this is unacceptable and apologizing to their customers, but they are also pointing to weather saying that this massive storm that blanket ed the county really is what s gotten them off course they say they did everything on their end in terms of putting personnel and staffing where needed, but it s important to point out that the flight attenadapts union and the pilot s union strongly dispoouting that now the dot is going to investigate whether or not this was in the airline s control for those passenger who is have had their flights cancelled, what are they entitled to? it depends. let s say for people who did already have flights cancelled, southwest says that they can either get a full refund or