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Network changes fix fast fibre roadblocks identified by Comcom
Tow retailers and one local fibre company make changes to improve performance of elite plan
Tristan Gilbertson (Telecommunications Commissioner) Credit: Supplied
An investigation into the variable performance of super fast Fibre Max plans has helped multiple providers identify changes that could be made to improve performance.
A report by Commerce Commission monitoring agent SamKnows identified variable optical network terminal (ONT) performance (the modem in the user s premises), peering issues and a potential Linux kernel bug and said most of these have been resolved while fixes were under development for the rest.
Date Time
Performance of Fibre Max improves thanks to broadband testing programme
The Commerce Commission’s Measuring Broadband New Zealand programme has helped to identify and fix network problems that were preventing premium Fibre Max broadband products from performing at advertised speeds.
“Since our independent testing programme was launched in 2018, our testing has shown that the performance of Fibre Max plans has varied greatly. For example, just over a third of households on Fibre Max plans achieved download speeds higher than the expected 800 Mbps,” Telecommunications Commissioner Tristan Gilbertson says.
To help identify the cause of the inconsistent performance, a working group of retailers and fibre wholesalers worked with the Commerce Commission and independent testing partner, SamKnows.
The Telecommunications industry and the Commerce Commission work together to improve broadband performance
The New Zealand Telecommunications Forum (TCF) welcomes the Commerce Commission’s ‘Measuring Broadband New Zealand Spring Report’ released today which confirms that New Zealand telecommunications consumers continue to receive good performing broadband services. The report also highlights that the broadband networks continued to perform well during the Covid-19 response period.
The Commerce Commission’s previous report ‘Winter Report August 2020’ indicated a varied distribution of speeds across the Fibre Max plans throughout New Zealand. Following these results, the industry and the Commerce Commission’s independent test partner SamKnows, worked together to examine the results, investigate why there was lower-than-expected Fibre Max reported performance and resolve any issues identified.