recent article in the economist which is eye-opening. these are the world s top airlines. the ones that get the highest marks in customer satisfaction from sky trace a leading reviewer of airlines. the only american carrier on this top 30 list is virgin america. the airline that merged at the end of last year with alaska air. delta is 35. united, 68. and american airlines is 77th. one notch below ethiopian airlines. meanwhile, asian carriers account for 13 of the world s top 30 airlines. and european-based carriers place in 9 of the world s top 30 airline slots. one reason for this, as the economist points out, is that european regulators have tried to keep their air industry more fragmented and more competitive. remember, in the u.s., four airlines control more than 80% of the market. but in europe, the top ten airlines control less than 70% of that market. that s meant cheaper airfares in
recent article in the economist which is eye-opening. these are the world s top airlines. the ones that get the highest marks in customer satisfaction from sky trace a leading reviewer of airlines. the only american carrier on this top 30 list is virgin america. the airline that merged at the end of last year with alaska air. delta is 35. united, 68. and american airlines is 77th. one notch below ethiopian airlines. meanwhile, asian carriers around for 13 of the world s top 30 airlines. and european-based carriers place in nine of the world s top 30 airline slots. one reason for this, as the economist points out, is that european regulators have tried to keep their air industry more fragmented and more competitive. remember, in the u.s., four airlines control more than 80% of the market. but in europe, the top ten airlines control less than 70% of that market.
luckiest person in the world is head of pr at delta. because delta has inconvenienced thousands of people. this is one guy because of that video. delta has had a big week as well. i will say, we fly all the ti time. it has gotten so tough. i m sure it s tough for the flight at ten dangtendants and else, when you go one that s pret polite if someone is rude to you it s gotten to the point where somebody is really polite and bend over backwards and make you feel like it s a revelation. i want to write their name down and actually tell the ceo, these people were doing an incredible job. ot only that, when you consider what has happened to the commercial air industry in this country over the past 10, 15, 20 years since deregulation,
the exact area. and they re going to be surveying that area to try and find the plane, try and find the wreckage, see if there are any survivors. physically getting people out is going to be extremely difficult. we re also hearing, poppy, there are thunderstorms in the area, so that could very well hamper rescue efforts, search efforts as well. what about the safety record of this airline? reporter: we re hearing that it had an appalling safety record, black listed by the european union. it s had something like 14 incidents. and yeah, it just does not bode well for it. but this is indonesia. this is a developing country. where the air industry, aviation industry is rapidly growing. so you do have these airlines coming on line, if you like, and they re training up pilots, obviously not to the standards
the germanwings crash has affected pilots as well as passengers. let s get more into this with a former pilot and aviation consultant. as i flew into atlanta on friday, i experienced the same thing, the pilot got on the intercom and for about eight minutes, proceeded to explain how much flight time he s had. he introduced his co-pilots. he said i want to get home to dinner tonight so let s all get seated. how badly do you think that this tragedy has really rattled the air industry? well, i mean, every flight crew member, that is pilots and cabin crew and the passengers, will be thinking about this in the immediate aftermath of this accident but not an accident but a deliberate act of mass murder. it s extremely rare. i think three confirmed cases of