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Hardly a day goes by without a story of a major data breach on a business, government agency or individual. And, like seeing reruns of the same old television series over and over again, I think that most of us grow tired of being lectured for not paying enough attention to computer security.
“Lana” felt that way, writing, “I ignored the advice about computer and mobile device security, feeling scolded every time I heard a recommendation. And then I got hacked, became an identity theft victim, and it took me two years to clean up the mess.
“Dennis, with your sense of humor, why not write an article telling people
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Q:
I ordered a freezer from Sears four months ago. Sears promised it would deliver the appliance within a month. It did not.
I canceled the order and requested a refund of $1,099 after two months. I have not received the refund. I have chatted with Sears on its website. I have transcripts of the chats with them giving me specific dates for a refund. These dates come and go, but I haven t received any money.
So I go back to the Sears site and chat again. And again, Sears promises to escalate my request and please give it time. It s been more than two months since I canceled my order. I want my money! Can you help me?