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Sears refunds: Need help getting money back? Follow these tips, advice

Q:   I ordered a freezer from Sears four months ago. Sears promised it would deliver the appliance within a month. It did not.  I canceled the order and requested a refund of $1,099 after two months. I have not received the refund. I have chatted with Sears on its website. I have transcripts of the chats with them giving me specific dates for a refund. These dates come and go, but I haven t received any money.  So I go back to the Sears site and chat again. And again, Sears promises to escalate my request and please give it time. It s been more than two months since I canceled my order. I want my money! Can you help me?

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