During this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about
We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about benefits and telecommuting, employees went to shelterinplace, what about their laptop, how did they get supplies, can they take equipment from their office. Benefi
Staffing this meeting. Mr. Clerk, do you have any announcements. To protect the public, Board Members and City Employees the board of supervisors legislative chamber and Committee Room are closed. This is taken pursuant to all various local, state orders and directive. Committee members are participating in Video Conference. Public comment is available for each item on the agenda. Sfgovtv has the calling number on the screen. Provide comments by phone calling 4156550001. Once connected into the meeting id is 146 6994959. When prompted press pound twice to be connected to the meeting. When connected you will hear the meeting discussions but your line will be in his senning need only. When your item comes up dial star three to be added to the speaker line. The speaker prompt will indicate you have raised your hand. When you are unmuted you may begin. Best practices call from quiet location and speak clearly and turndown television or radio or streaming device. Behind full of potential ti
Visibility, especially during time of shelterinplace and during this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making s
Made up of folks that have fulltime day jobs. You know, theres limited staff availability to the committee. So maybe just standardize that external audit process as opposed to having it to be something that the committee itself needs to organize every few years. Chair ronen that makes a lot of sense. Thank you for that. Maybe you can help to make that happen in the short time that you have left. That would be wonderful. Let us finish w know if you cann any way. And i wanted to make sure that our colleagues didnt have any questions or comments . Nope. Then if you have no more remarks we can open this up for Public Comment. Clerk yes, the members of the public who want to provide Public Comment on this item should call 1 415 6550001. And the meeting i. D. Is 1469652968. And then press pound and pound again. If you havent already done so, press star, 3, to line up to speak. The system prompt will indicate that you have raised your hand. Wait until the system indicates that you have been u