issue a TC603D2 if the claim covers PY and PY-1
issue a TC603D if the claim covers PY only
issue a TC603R in all cases
update Household Notes with the message SU04 from TCM0172080. For how to do this, use TCM1000001
take no further action
If it is System Terminated and the EU Member State has not confirmed the composition of the family on the e-form or SED, and / or there are changes of circumstances, contact your TALLO for advice on what to do.
If it is terminated for any other reason, contact your TALLO for advice on what to do.
TCM0284396 - Specialist areas - Complex: Complex cases - renewals - customer contact after manual Statement of Account issued
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
you have the correct user roles to follow this guidance.
you are in the correct MU. Use TCM0322460 for the correct MU number.
Background
any member of the household lives outside the UK
and/or
or
where it’ is classed as an International complex case.
As the majority of cases are worked clerically, you must follow this guidance when a manual Statement of Account (SOA) is issued.
TCM0284340 - Specialist areas - Complex: Complex cases - payment and accounting (AG)
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
To deal with payments and accounting for complex cases, consider steps 1 to 8.
Note: From 6 April 2017, customers will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date.
Note: The individual child element of Child Tax Credit will no longer be awarded for third and subsequent children or qualifying young persons in a household, born on or after 6 April 2017, unless it meets the exception criteria.
TCM0284300 - Specialist areas - complex: complex cases - manual renewal payments (AG)
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
To deal with manual renewal payments for complex cases, consider steps 1 to 25.
Note: From 6 April 2017, customers will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date.
Note: The individual child element of Child Tax Credit will no longer be awarded for third and subsequent children or qualifying young persons in a household, born on or after 6 April 2017, unless it meets the exception criteria.
TCM0290170 - Specialist areas – Persons from abroad: Gateway Protection Programme
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
you have the correct user roles to follow this guidance
you are in the correct MU. Follow the guidance in TCM0322460
you have access to the tax credit computer system (NTC)
you have access to the Child Benefit Service
you have access to the NIRS system
you have access to Accessing DWP Data (ADD) browser system
the claim form you are processing has ‘Gateway Protection Programme’ clearly marked on the front of the form