TCM0306100 - Specialist areas: international: pre-award: international pre-award claims - initial action
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Reasons not to follow this guidance
You do not need to follow this guidance if
you are dealing with a case that is ‘Award Issued’ or there is a current award in payment.
Checklist
you have the correct user roles to follow this guidance.
you are in the correct MU. Use TCM0322460 for the correct MU number
you know the nationality of the customers. You can get this from NIRS.
TCM0304400 - Specialist areas: international: miscellaneous: EU involvement - adding a child or qualifying young person post award
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Reasons not to follow this guidance
You do not need to follow this guidance if
the award is not at status ‘Award issued’
the child or young person has been excluded from the award. For how to do this, use TCM1000241.
Checklist
you have the correct user roles to follow this guidance.
you are in the correct MU. Use TCM0322460 for the correct MU number
TCM0284394 - Specialist areas - Complex: Complex cases - renewals - annual declaration - returned / Unprocessed S17 work list item created
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
you have the correct user roles to follow this guidance.
you are in the correct MU. Use TCM0322460 for the correct MU number.
Background
any member of the household lives outside the UK
and/or
or
where it is classed as an International complex case.
As the majority of cases are clerically worked, you must follow this guidance when an Annual Declaration has been returned and an Unprocessed S17 work list item may have been created.
If you are dealing with a claim for the first time, go to Step 2.
If you are dealing with an expired action date for a TC1125, go to Step 4.
If you are dealing with a returned TC1125, go to Step 5.
If you are dealing with a reply from the United Kingdom Border Agency (UKBA) or National Document Verification Team (NDVT), go to Step 6.
If you have received a NINO from Specialist Tracing Unit (STU) or the BF has expired on your request, go to Step 22.
Step 2
access function ‘Manage Verification Failures’ to check the following information
the nationality of the customer or customers on the tax credit claim, use NIRS or the ‘Application Notes’ for any entries that will help
TCM0306200 - Specialist areas: international: pre-award: international pre-award claims - Crown servants
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Reasons not to follow this guidance
Neither customer on the claim is a Crown Servant or NAFFI Worker.
Checklist
Background
Note: This guidance does not include Crown Servants posted overseas whose partner is a non-UK national who does not have a National Insurance number.
If both the Crown Servant and partner are non-European Union (EU) nationals - for example, a Ghurkha married to a Nepalese - the claim should be referred to the Persons from Abroad Team (PFA) for them to consider residency.