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To embed, copy and paste the code into your website or blog: The Financial Industry Regulatory Authority (FINRA) recently published Regulatory Notice 21-18 about roundtable discussions with 20 firms of various sizes and business models concerning customer account takeover incidents. Account takeover (ATO) incidents involve “bad actors using compromised customer information, such as login credentials, to gain unauthorized entry to customers’ online brokerage accounts.” As such, ATO incidents can present significant risks to customers’ assets and personal information as well as risk to broker-dealers’ systems. In Regulatory Notice 21-18 (the Notice), FINRA noted a proliferation of ATO incidents as member firms offer and customers exclusively use or, as part of their overall interactions with a firm, access online brokerage accounts, especially through the use of mobile devices and apps. While online access to brokerage accounts has advantages, it also presents additional

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