On July 1, 2023, the federal government switched insurance providers from Sun Life to Canada Life. The transition was supposed to be seamless. For hundreds if not thousands of federal public servants, retirees and their families, it was anything but.
Elizabeth Stagg relies on formula fed through a feeding tube. Under Sun Life, 80 per cent of the cost of the formula and tubing was covered. Since the switch to Canada Life, her coverage has dropped significantly.