On July 1, 2023, the federal government switched insurance providers from Sun Life to Canada Life. The transition was supposed to be seamless. For hundreds if not thousands of federal public servants, retirees and their families, it was anything but.
A year ago, two-year-old Briar McLaughlan was in a hospital bed fighting for her life after a near drowning. Now her family has been fighting to get reimbursed by Canada Life for her daily needs.