Challenger Inc. and Tethr Sign Strategic Partnership
Share Article
Companies partner to combine Tethr s research-backed conversation intelligence platform and Challenger s Effortless Experience Capabilities Builder for customer service training.
“I’m excited about this partnership to further build on the ground-breaking Effortless Experience research that we did while at CEB, now Gartner, and to make it actionable for companies as they invest in training and coaching their agents.” said Matt Dixon, Chief Research & Innovation AUSTIN, Texas (PRWEB) April 15, 2021 Tethr, the leading AI-powered conversation intelligence platform for listening enterprises, today announced a strategic partnership with Challenger to launch a diagnostic designed to measure agent performance before and during Challenger’s Effortless Experience™ training. The Diagnostic will measure ROI on training programs and help service org
Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service
Customer Service thought leader joins company on heels of $78 million Series C funding round, year of substantial growth and momentum
News provided by
Share this article
Share this article
NEW YORK and TARTU & TALLINN, Estonia, Feb. 11, 2021 /PRNewswire/ Glia, a leading provider of Digital Customer Service, today announced that Rick DeLisi, co-author of
The Effortless Experience, the ground-breaking best-seller about winning customer loyalty, has joined Glia as lead research analyst for Digital Customer Service. Rick, formerly at Gartner (NYSE: IT) as a VP advisory and Fellow, will help Glia continue its mission of reinventing how businesses interact with and serve customers through Digital Customer Service.
Challenger Announces Andee Harris as New CEO
News provided by
Share this article
Share this article
ARLINGTON, Va., Jan. 12, 2021 /PRNewswire/ Challenger, a leading provider of training, technology and consulting in sales, marketing and customer service, announces the appointment of Andee Harris as CEO. Harris predecessor, Simon Frewer, will serve as President and Chief Operating Officer where he will play a pivotal role leading Challenger s professional services and product teams to deliver exceptional customer value.
Headshot of Challenger s new CEO, Andee Harris Andee has an incredible aptitude for accelerating businesses and developing teams, said Ryan Wald, a managing director at Marlin Equity Partners. In addition to her impressive career in leading companies through periods of high growth, Andee has also done an incredible amount of work in advising and investing in woman-owned startups and women in the technology industry. We are thrilled to have her lead and furt