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Challenger Inc. and Tethr Sign Strategic Partnership Share Article Companies partner to combine Tethr s research-backed conversation intelligence platform and Challenger s Effortless Experience Capabilities Builder for customer service training. “I’m excited about this partnership to further build on the ground-breaking Effortless Experience research that we did while at CEB, now Gartner, and to make it actionable for companies as they invest in training and coaching their agents.” said Matt Dixon, Chief Research & Innovation AUSTIN, Texas (PRWEB) April 15, 2021 Tethr, the leading AI-powered conversation intelligence platform for listening enterprises, today announced a strategic partnership with Challenger to launch a diagnostic designed to measure agent performance before and during Challenger’s Effortless Experience™ training. The Diagnostic will measure ROI on training programs and help service org

New yorkUnited statesMatt dixonLauren pragoffNew york timesResearch innovationCustomer serviceCoaching effectivenessEffortless experienceChief researchCoaching effectiveness surveyCustomer effort scoreChief customer officersDan heathTethr effort indexAgent impact score