Recommendations. I just presented this similar presentation to all of our directors last monday. To let them know we are now in the third section of the approach and that is making recommendations. Today what i will do is explain the same recommendations that i just explained to them and really some of the actions that need to happen for those recommendations to move forward. Then the fourth of course is well, lets implement the strategy. And the fifth is to continuously evaluate that. You can launch something, but you have to go back and make sure if its working or not working and if it isnt, why is that . And the methodology i thought was really important for you to see today. Like i said, from research comes the recommendations and i thought you should see how much work went behind the strategy in the last 8 months. So i broke it down into four categories. The first when i said we reviewed our channels of stakeholder feedback, over 12,000 311 complaints and we combed through all of