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Tech Moves: Qualtrics hires Microsoft vet; Amazon voice tech leader steps down; Future For Us founders start new roles

— Future For Us co-founder and former CEO Sage Ke’alohilani Quiamno is now a diversity, equity and inclusion business partner for Amazon Prime Video and Studios.

Sophisticated CRM Now at the Core of Customer Success

With most workers continuing to work remotely, CRM has become an important tool for managing relationship risk. Financial firms have to deal with market and operational risk, consumer retailers have to focus on supply chain risk, and all companies have to keep an eye on economic risk. Relationship risk is no different, and the role of the CRM is right at the center.

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