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New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers Seite 1

06.02.2024 - A new Verint study reveals only 10 percent of contact center leaders believe telephony will have an impact on CX automation over the next 12 months while 53 percent indicated artificial intelligence (AI) and 23 percent said digital channels will be . Seite 1

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New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers -February 06, 2024 at 08:36 am EST

A new Verint study reveals only 10 percent of contact center leaders believe telephony will have an impact on CX automation over the next 12 months while 53 percent indicated artificial intelligence .

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New Verint Research Highlights Retail Holiday Staffing Shortages, Underscoring the Need for Customer Experience Automation

Beyond Resolving the ‘Help Wanted’ Issue, Omni-Channel Retailing Success Depends on Connecting Customer Data Across All Channels and Putting Customer Feedback into Practice .

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Tech Alpharetta Appoints Three New Members to Its Strategic Board of Directors

Tech Alpharetta Appoints Three New Members to Its Strategic Board of Directors
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AI Could Be Crucial for Customer Engagement, Verint Study Claims

Research reveals insights into the state of the digital customer experience, which channels are thriving and what companies are doing to stay ahead.

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