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February 14, 2021 Delaware Insurance Commissioner Trinidad Navarro has released a consumer alert for Liberty Mutual policyholders. In early December, the Delaware Department of Insurance became aware of unacceptable difficulties in contacting the company and filing claims by phone. The department ordered these issues corrected when discovered, and recently deemed the problems resolved. Policyholders reported long wait times and dropped calls when contacting Liberty Mutual by phone, as well as an inability to connect with a live representative. The company’s system was also pushing consumers online to file a claim. “The digital divide is still present in our state, and consumers must have access to claim-filing processes by phone. A person’s access to the internet or technology should not define the level of difficulty they encounter in interacting with their insurer, or amount of time it takes to file a claim,” said Navarro.

United statesLiberty mutualDelaware department of insuranceDelaware department of insurance consumer services divisionDelaware insurance commissioner trinidad navarroDelaware departmentConsumer services divisionLiberty mutual policyholders claims difficulties correctedஒன்றுபட்டது மாநிலங்களில்சுதந்திரம் பரஸ்பரடெலாவேர் துறை ஆஃப் காப்பீடுடெலாவேர் துறை ஆஃப் காப்பீடு நுகர்வோர் சேவைகள் பிரிவுடெலாவேர் காப்பீடு ஆணையர் டிரினிடாட் நேவாருடெலாவேர் துறைநுகர்வோர் சேவைகள் பிரிவு