JOHANNESBURG – 04 March 2021 Absa Bank, one of Africa’s largest financial groups, has transformed its collections operations working with global analytics software firm FICO.
After three months of deploying FICO® Customer Communication Services (CCS) and making process changes, self-paying customers nearly doubled, from 23 percent to 43 percent, and immediately reduced impairment charges, resulting in a three-month ROI of 29:1. As COVID-19 hit Africa, the FICO solution enabled Absa to roll out payment relief initiatives and communicate with distressed customers, meeting its vision of ‘Housing the Nation’. For its achievements, Absa Bank has won the 2021 FICO® Decisions Award for Debt Collection.
said
Sibulelo Ncamani, a change lead in the Collections Transformation Programme at Absa. “We selected FICO as our strategic partner for this journey, focusing mainly on analytics, operations and technology.
Greece s Eurobank Detects Money Laundering Attempts Across Bank with FICO Solution
One of Greece s 4 systemic banks meets new regulations with an advanced solution, winning 2021 FICO Decisions Award for Regulatory Compliance
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Highlights:
Eurobank, one of the four systemic banks in Greece, has responded to new European regulations by broadening its use of FICO compliance solutions to cover all stages of the customer journey, across various channels
The bank has put AML/KYC checks into real-time processes to meet European directives AML4D & 5D
Eurobank has won the 2021 FICO® Decisions Award for Regulatory Compliance
Eurobank, one of the four Greek systemic banks, has responded to new European regulations by broadening its use of FICO compliance solutions to cover all stages of the customer journey, across various channels. The bank now performs real-time AML (anti-money laundering) and KYC (Know Your Customer) checks, with automation result