The enterprise software industry is overloaded with customer success hype. But I'm on the hunt for inspiring and instructive examples. Here's a standout, via the Sage Intacct SaaS vertical team - complete with new graphics for diginomica readers.
Are customer use cases just a glossy marketing ploy? No. Done properly, they are the foundation for all the content that follow. Amidst the social noise, case studies still have relevance. Here's why.
When it comes to customer success, the KPIs we have aren't enough - and the buzzword boomerang effect is kicking in. My challenge to vendors everywhere: please put the brakes on customer success hype, until you can speak to these six proof points.
Operator
Good morning, and welcome to Carrier s Second Quarter 2021 Earnings Conference Call. This call is being carried live on the Internet, and there is a presentation available to download from Carrier s website at ir.carrier.com. I would like to introduce your host for today s conference, Sam Pearlstein, Vice President of Investor Relations. Please go ahead, sir.
Samuel Pearlstein
Vice President of Investor Relations
Thank you, and good morning, and welcome to Carrier s Second Quarter 2021 Earnings Conference Call. We appreciate your flexibility in accommodating the earlier start time for the call.
Since we plan to discuss the Chubb transaction as well as the second quarter earnings, we have more flexibility if the call runs a little longer. With me here today are David Gitlin, Chairman and Chief Executive Officer; and Patrick Goris, Chief Financial Officer. Except as otherwise noted, the company will be speaking to results from operations, excluding restructuring costs