Many existing legacy technology installments in hospitality are closed systems they are reluctant to open up to third-party integrations, applications and solutions, depriving the property and its guests from some very innovative and much-needed applications and services.
Founder and CEO of Apaleo
The PMS will lose the mentality of a system and the capabilities will dissolve into cloud-centric services. Instead of all-in-one offerings the future will be driven by ecosystems evolving around a limited number of platform vendors.
Today, PMSs are the major bottleneck for hotels to be innovative and agile. These limitations do not only apply to hotels, but also to all technology in the industry. Property management systems put artificial restrictions on the functionality of their APIs or ability to access the data that they collect. On-premises and even cloud PMSs have ulterior motives when developing their products to favour their own