flight. they increase compensation and try to make it good for passengers. you know, people do get the short end of the stick all the time. it s very rare to have someone in their seat and try to remove them from the plane. a terrible customer service strategy that i m sure most airlines after this incident will review those policies. five seconds, was dr. dao within his rights as a passenger to refuse to get off. i believe he was. there s a bunch of different rules that state why you can be removed from an airplane. having airline employees trump you are not part of that contract of carriage. ryan kelly, thank you. appreciate you for joining me today. thanks for having me. thank you at home. that s going to do it for me. i m thomas roberts. next on am joy, maxine waters, love that firebrand. next on msnbc. i ve found a permanent escape from monotony. together, we are perfectly balanced,