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Digital transformation goes front and center during the pandemic

SunStar + February 18, 2021 DIGITAL transformation was the key to most companies survival during the pandemic even for heavily-regulated industries such as life insurance. However, it comes with its own challenges. One of them, strict government regulations, could potentially hinder companies from fully-transforming digitally but Insular Life (InLife) views them as opportunities to partner with government units and industry associations. There are strict policies with regards ecommerce, data privacy and capitalization requirements which could, in a way, constrain the product development process or affect how we design the customer experience or how quickly we want to adopt new technologies, said InLife First Vice President and Chief Technological Officer Gwendolyn D. Kelley.

Gwendolynd kelleyInsular lifeInlife first vice presidentChief technological officer gwendolynAutomated underwriting systemCustomer portalInlife storeTop managementInlife virtual business enablerதலைமை தொழில்நுட்ப அதிகாரி குவெண்தொளிய்ன்தானியங்கி எழுத்துறுதி அமைப்புவாடிக்கையாளர் போர்டல்மேல் மேலாண்மைசர்வதேச பரவல்

RSA experiencing delays with online customer portal and call centre

RSA experiencing delays with online customer portal and call centre The RSA launched a new online portal in December. By Orla Dwyer Thursday 21 Jan 2021, 3:46 PM Jan 21st 2021, 3:46 PM 26,144 Views 22 Comments Image: Shutterstock Image: Shutterstock THE ROAD SAFETY Authority (RSA) has said it is experiencing delays with its new online customer portal, which is leading to a lag in responding to calls. A spokesperson for the RSA said the online portal, MyRoadSafety, went live in December. The site currently has a queue for access “as a result of exceptional demand”. “RSA is currently experiencing delays in contacting its Call Centre. This is related to much higher volumes of activity across both driving tests and driving licences,” the RSA spokesperson said.

Call centreSupport theCustomer portalDriving testOnline issuesRoad safetyRoad safety authorityஅழைப்பு மையம்ஆதரவு திவாடிக்கையாளர் போர்டல்ஓட்டுதல் சோதனைநிகழ்நிலை சிக்கல்கள்சாலை பாதுகாப்புசாலை பாதுகாப்பு அதிகாரம்

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Hanwha Life Vietnam and digital transformation strategy

Hanwha Life Vietnam and digital transformation strategy 15:07 | 24/12/2020 Hanwha Life Vietnam invests in the industry 4.0 technologies to bring more benefits to customers To tap into the 4.0 trend, Hanwha Life Vietnam has recently announced the completion of digital ecosystem by automating insurance procedures to serve customers and sales force. Accordingly,Â insurance procedures are now being automatically processed on online platforms such as Customer Portal, multi-channel customer service centres, digital premium payment,Â and quick compensation JetClaim. In consequence, customers can feel more convenient with the Customer Portalâs management functions, up-to-date policy-related information, as well as request deposit from policy value and online payment. To be more understood and interactÂ better with customers, Hanwha Life Vietnam has introduced the Contact CentreÂ in September to support customers via multiple channels such as

Republic ofContact centreHanwha life vietnamLife vietnamCustomer portalHanwha lifeViettel payVietnam postViettel postகுடியரசு ஆஃப்தொடர்பு மையம்ஹன்வா வாழ்க்கை வியட்நாம்வாழ்க்கை வியட்நாம்வாடிக்கையாளர் போர்டல்ஹன்வா வாழ்க்கைவியட்நாம் போஸ்ட்

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Customer centerCustomer relationships policyStatement managementCustomer statement pointsCustomer portalவாடிக்கையாளர் மையம்வாடிக்கையாளர் போர்டல்