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What You re Missing in Your CX Strategy

If your customer journey maps end at purchase or delivery, you might want to rethink your strategy. A successful approach requires a holistic view.

Kerri drozdAugie rayAntonio feregrinoMust take leadWhat is customer satisfaction scoreBuild customer journeyHero digitalNet promoter scoreNet promoterData ownershipCustomer loyalty and retentionMetrics and analyticsCustomer journeys and mappingCustomer experienceVoice of the customerCustomer satisfaction

4 Steps to Finding (and Hiring!) the Best CX Employees

If you want to deliver top-notch customer experiences, you need to go right to the source: your employees.

John monteithXimena hartsockJoe alimUniversity of pennsylvaniaBest buyHow turnover is impacting your marketing teamDepartment of laborLinkedin learningHow turnover is impacting your marketingRight softWhy does it matterCustomer loyalty and retentionEmployee experienceVoice of the customerOmnichannel marketing

CleverTap Expands Global Reach With Leanplum Acquisition

For digital companies worldwide, a new united entity will greatly increase user engagement and retention potential.

Sunil thomasDo your customers trust youKyle glennMountain viewSan francisco basedData collectionCustomer loyalty and retentionCustomer journeys and mappingCustomer experienceCustomer relationship managementOmnichannel marketing

4 Ways to Connect With Customers in the Metaverse

Savvy companies aren't waiting for the metaverse to go mainstream to establish a presence on the platform. Here's how some brands are already taking advantage.

United statesDavid keaneRaj koneruSavinay berrySharad varshneyVonage berryLebron jamesHeidi klumHaifa el ashkarBrad copelandAmerican expressPanda expressBurger kingNew metaverseDifferent thisAvatar skins

Want to Captivate Customers? Ask Your Team These 6 Questions

If you want customers to keep coming back, you need to start asking some serious questions.

United statesVarun sharmaGet customersCome back againWhy wouldCustomer do business withCompetition insteadQuestion oneQuestion twoWhat companies outsideAre anyLove doing business with anyImplemented someThese ideasLask againCustomer loyalty and retention

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