Artificial intelligence-powered customer care platforms like Exotel, Freshworks, Gupshup, Corover.ai, and Yellow.ai are revolutionizing customer support. Meta s WhatsApp is the leading platform for GenAI-powered customer support conversations. GenAI integration is cost-effective and yields significant savings and ROI. Freshworks Freddy Copilot significantly improves ticket resolution time and response times.
Ola co-founder Bhavish Aggarwal’s new company, Krutrim, is the latest to join the growing band of companies that are focusing on building India-specific large language models–the need of the hour but easier said than done, given high computing costs and paucity of good Indian datasets
Google will offer credits to Corover to access its cloud computing service for being a ‘strategic partner’. The report also reveals that the cash infusion will go into scaling up BharatGPT in the coming weeks.