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Salesforce com : Service Cloud Contact Center Innovations Help Fuel Better Customer Experiences, Revenue Generation Opportunities with Data and AI -March 25, 2024 at 09:14 am EDT

Salesforce has announced new features for Service Cloud that provide agents and supervisors with AI-powered insights, content generation, and automation capabilities to help increase customer.

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Salesforce Service Cloud Gets Smarter with New AI-Powered Insights

Salesforce Service Cloud Gets Smarter with New AI-Powered Insights
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Salesforce upgrades marketing, field service, and sales tools with AI – TechCrunch

Salesforce launched a series of AI- and automation-powered updates to its sales, marketing, and field service tools during an event in April 2022.

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Salesforce Service Cloud introduces AI-powered workflows, Slack integration and conversation mining

Salesforce Service Cloud introduces AI-powered workflows, Slack integration and conversation mining
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