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Attrition rates in PH contact center firms continue to go down

Attrition rates in PH contact center firms continue to go down
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Metro manilaPhilippines generalThe philippinesHaidee enriquezJamea garciaMickey ocampoContact center association of the philippinesContact center associationRetention surveyWillis towers watsonAlorica philippines

Attrition rate at call centers expected to dip below 45%

Attrition rate at call centers expected to dip below 45%
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Haidee enriquezJamea garciaContact center association of the philippinesContact centerContact center associationRetention surveyPhilippine skills frameworkBusiness process

Contact centers post slowing attrition rate

Contact center firms in the country are registering declining attrition rates amid flexible work arrangements and expansions being undertaken in the countryside, according to the Contact Center Association of the Philippines.

Metro manilaPhilippines generalBatangas cityHaidee enriquezJamea garciaContact center association of the philippinesContact center associationRetention surveyWillis towers watsonPhilippine skills framework

Skills Development in IT-BPM Sector: Matching skills with needs

Skills Development in IT-BPM Sector: Matching skills with needs
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Don boscoCity of paranaqueContact center association of the philippinesCustomer serviceDualtech training instituteIndustrial technologyBusiness process association of the philippinesInformation technologySkills development authorityImpact programMeralco polytechnic instituteCommission on higher educationContact center associationGeneral membership meetingHiring talentsWorkforce management

CCAP Keeps Confidence on Contact Center Sector s Resilience and Revenue Potential

CCAP Keeps Confidence on Contact Center Sector s Resilience and Revenue Potential
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San carlosNegros occidentalCavite cityDavao cityBacolod cityCity of tarlacPuerto princesaBatangas citySan fernandoIloilo cityMetro manilaPhilippines generalThe philippinesMickey ocampoConfidence on contact center sector resilienceSecretariat office