Councillors endorse Customer Charter miragenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from miragenews.com Daily Mail and Mail on Sunday newspapers.
Leading Saudi developer Roshn has achieved a major milestone by becoming the first in the GCC to secure ISO 9001 quality management certification. This comes following its recent ISO certification wins for good governance and risk management.
Best practices in dealing with controversies philstar.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from philstar.com Daily Mail and Mail on Sunday newspapers.
According to a 2015 research by Esteban Kolsky, 13 percent of unhappy customers will share their complaint with 15 or more people. Furthermore, only one in 25 unhappy customers will complain directly to you. As for the customers that don’t complain, they just stop doing business with you. It is certainly cheaper to spend on customer retention than acquiring new ones.