In 2023, we witnessed our industry make an extraordinary shift from resilience to flourishing, we all wrapped our heads around the explosion of generative AI and accompanying technology innovations, and we continued to relish the opportunity to meet in person. As we turn the page on a transformative year, it is our pleasure to present the 2023 HSMAI Annual Report.
In an era where technology is rapidly advancing, the hospitality industry is experiencing a profound shift. The hospitality sector, traditionally reliant on human touch, is now merging the art of hospitality with the science of big data.
If there is one thing we are seeing in a post pandemic landscape, it is that people are being more selective about the events they go to, and expectations for those events are higher than ever. HSMAI is very proud of the fact that a record number of attendees chose Commercial Strategy Week 2023 in Toronto to be the event to attend. From June 26 to 29, we had nearly 1,000 industry professionals come together to participate in a series of collocated events that included The Marketing Strategy Conference, HSMAI ROC Americas, and several Executive Roundtables.
HSMAI has a rich history of producing educational conferences since our inception in 1927. Our topics and strategies continuously evolved with the times to help hotels be more successful. During the early 2000s as internet marketing was rapidly advancing, we produced the first Hotel Internet Marketing Strategy Conference in 2003 and then the Revenue Management Strategy Conference in 2004. One news outlet reported at the time, “HSMAI will step-up its interest in the strategic solutions business by holding five Strategy Conferences, each serving unique markets and industries within travel and hospitality.”
/PRNewswire/ Women in Travel THRIVE, a global movement to increase women s representation in travel industry leadership, announces its first-ever in-person.