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Hybrid Work Is Here to Stay for State and Local Agencies, IT Influencers Say
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Governments Embraced Digital Services with Gusto Amid the Pandemic
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Apr 15, 2021 | STATESCOOP
At U.S. Digital Response, we field weekly calls from government partners looking for support with digital service delivery.
We started early in the COVID-19 pandemic, offering pro bono advice or teams of technologists for surge support to help our partners meet the needs of their communities. Most asks for support were immediate: “How do we set up VPNs for our newly remote workforce?” “How do we scale our unemployment insurance systems to meet an increase in demand from nearly 40 million claims?”
Now, with the surge in federal funding under the American Rescue Plan, governments come to us with a new question: “What should we be doing now to improve our digital service delivery over the next decade?”
The Rocky Mountains in Colorado. (Getty Images)
Share Feb 8, 2021 | STATESCOOP
The Colorado Digital Service’s first year in existence did not go as originally planned. But the new small agency, a self-described “SWAT team of nerds,” would up playing a vital role in designing and managing the technology behind the state’s COVID-19 response.
“Bummer is that COVID has taken away from some of the projects that we’d hoped to work on,” Kelly Taylor, the director of the seven-person shop, told StateScoop in a phone interview.
Taylor, a former employee at the U.S. Digital Service, pitched Gov. Jared Polis on a state-level replica of the USDS in 2019, following the federal agency’s “tour-of-duty” model in which civic-minded technologists lend their skills to public service for a year or two.
Colorado Digital Service: 2021 Is the Year of Civic Tech
The Colorado Digital Service has been prototyping the USDS model with Colorado technologists. Here s a look at the first year in review. by Reilly Martin, Colorado Digital Service / February 8, 2021 Team meeting with Jennifer Anastasoff. Colorado Digital Service
The Colorado Digital Service was an experiment that began with a simple hypothesis; if we could attract tech talent using a “tour of service” model and couple it with modern software delivery practices, like product management and human-centered design, we could help to improve the experience for people engaging with government services.
We ve shown that this model works. The bet that Gov. Polis and the Legislature placed on us has delivered a solid return on investment. Here are some highlights from 2020:
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