Beyond Resolving the ‘Help Wanted’ Issue, Omni-Channel Retailing Success Depends on Connecting Customer Data Across All Channels and Putting Customer Feedback into Practice
.
ByteDance is facing a class-action lawsuit over claims that its CapCut video-editing app is vacuuming up data from its more than 200 million active users without consent. Among other things, it claims CapCut is collecting biometric data like face scans and voiceprints.