Online dispute resolution promises to increase access to justice, but challenges remain
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Challenges For The IT Industry: Can Machine Algorithms Solve Moral And Justice Issues?
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Artificial intelligence has made great inroads, but hasn t yet increased access to civil justice
Illustration by Sara Wadford/ABA Journal
When it comes to civil law, artificial intelligence identifies suitable jurors, speeds legal research, predicts judicial outcomes, and promises cheaper and faster electronic discovery. These AI use cases are becoming table stakes in litigation support software for law firms and corporate legal departments.
But when it comes to helping pro se litigants navigate the complex and intimidating civil court structure, AI isn’t helping them access court procedures and legal documents.
According to the Legal Services Corp., 86% of the civil legal needs of low-income Americans received inadequate or no aid. On average, close to 50% of all cases filed in the U.S. Courts of Appeals since 1995 were pro se. In 2019, the National Center for State Courts reported from anecdotal data that 75% or more civil cases in state and local courts have at least one sel