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A lot, it turns out. Why We Wrote This While religion is declining in the U.S., the use of chaplains is growing in workplaces as employers see spiritual care as crucial to employee well-being. The New York subway system typifies this trend, using 68 volunteer chaplains to offer guidance and counseling to workers. Chaplains with New York’s Metropolitan Transit Authority are there for subway operators at their worst moments, like when someone falls or jumps in front of a moving train. But they also fill other gaps that mental health services and other employee assistance programs may not always be able to reach. They aid not just subway operators, but also transit workers across the system who have to shoulder the burdens of mental illness, poverty, and resentment that affect millions of riders. The chaplains have become de facto therapists and counselors, shepherding employees through everything from traumatic experiences at work to family problems at home. 

New yorkUnited statesStaten islandEast harlemUnited kingdomLong islandHarry berkowitzGeorge anastasiouDavid gunnIgor kruglyakYom kippurMelanie stetson freemanRosetta simmonMichael gelfantMaureen skellyMount manresa