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Air Canada ordered to pay $1,870 negligence damages - Bowen Island Undercurrent

B.C. Civil Resolution Tribunal orders Air Canada to pay $1,870 negligence damages for changes in flight itinerary, airlines from Aruba to Vancouver.

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Air Canada ordered to refund passenger after AI chatbot's 'misleading' messages

Air Canada has been ordered to pay $812.02 to partially refund a passenger who was told by the company's chat bot that he was entitled to a discount.

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Court Orders Air Canada to Compensate Passenger Over Website Chatbot Blunder

A passenger s lawsuit against Canada s leading commercial airline has highlighted apprehensions surrounding corporate management of AI chat systems as the general trend toward service automation is gradually adopted by 21st-century businesses.

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Air Canada chatbot costs airline discount it wrongly offered customer

The airline is being held responsible for its website chatbot's promise of a retroactive fare discount worth more than $600.

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Canadian Court Rules Air Canada Liable for A.I. Chatbot Error

Canadian Court Rules Air Canada Liable for A.I. Chatbot Error
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