Air Canada, the largest airline in the North American country, was ordered to pay partial refund to a passenger after its chatbot provided inaccurate information, misleading the person into purchasing a full-price ticket.
After Moffatt provided Air Canada with a screenshot of the chatbot's advice, the airline acknowledged that the bot had used "misleading words." They assured him that they would update the bot with correct information.
Rest of World News: Air Canada has been directed to pay compensation to a customer who was provided with inaccurate information by the airline s chatbot. Read more to know the details.