right balance of helping people. do you feel like you re still growing every day. i feel newer and fresher than i did back when i first started by company. i believe that is because the more you learn, the more you want have. when we come back, how to export your product and vendors making unauthorized charge backs on invoices. and mow mindfulness can help you run your small business more effectively. american express for travel and entertainment worldwide. just show them this - the american express card. don t leave home without it! and someday, i may even use it on the moon. it s a marvelous thing! oh! haha! so you can replace plane tickets, traveler s cheques, a lost card. really? that worked?
department of commerce, relatively inexpensive, a $350 investment for the program and they can help with that match making and distribution. maybe start where you know, but take advantage of other resources. and maybe find someone not competitive to you who is doing the same thing and ask them what they have done. now the next question is about charge backs. how do you deal with distributers that take unauthorized charge backs. can you explain what a charge back is? basically the distributor who is getting a product sounds like there is a relationship issue here where they re asking for a refund on that product. and it sounds like the entrepreneur asking this question, there is something deeper going on there that i m struck by. it s not just about the charge
it s not just about, you know the chargeback itself when he says it s unauthorized but like who is your distributor? if you have the right relationship with the distributor there will be things along the way. you don t know when you re selling a product why that charge back is happening. is it a broken product, something that was defective? what he s getting there is broader than the unauthorized charge back. it looks like it s getting down to trust. right, steve? what do you think? well i agree, first of all. these people are often your face to your clients and you want to maintain a good relationship to them and you need to understand why the charge backs are happening. it may be something you can address because you do have a quality issue or a different issue. first of all make sure you understand the pricing terms in your contract very well. i would talk to other people in the industry or potentially other clients of this distributor to see if they re having similar issues a
steve s comment about the department of commerce, the gold keeper relatively inexpensive, $350 investment for the program and they can help with that match making and distribution. my general advice is start in your network. whom might you know? but these other resources are relatively inexpensive and great. find someone noncompetitive to you who are doing the same thing and ask them. absolutely. let s move to the next question about charge back. how do you deal with distributors that take unauthorized charge backs from your invoices? before we get into this michael, can you explain to the audience what a charge back is? sure n this situation it s essentially a distributor who is getting a product and it sounds like there s some relationship issue here where they re asking for a refund on that product. and it sounds like the entrepreneur is asking this question there s something deeper going on there that i m struck by.