it's not just about, you know the chargeback itself when he says it's unauthorized but like who is your distributor? if you have the right relationship with the distributor -- there will be things along the way. you don't know when you're selling a product why that charge back is happening. is it a broken product, something that was defective? what he's getting there is broader than the unauthorized charge back. >> it looks like it's getting down to trust. right, steve? what do you think? >> well i agree, first of all. these people are often your face to your clients and you want to maintain a good relationship to them and you need to understand why the charge backs are happening. it may be something you can address because you do have a quality issue or a different issue. first of all make sure you understand the pricing terms in your contract very well. i would talk to other people in the industry or potentially other clients of this distributor to see if they're having similar issues and then sit down across the table with