The Financial Ombudsman Service (FOS) saw its satisfaction levels slip over the past year, as the Covid-19 pandemic created “significant and unanticipated” demand for its services. In its annual report for 2020/21, FOS reported that 72% of business complaint handlers rated its service positively. This was down on its
The Financial Ombudsman Service has confirmed to Mortgage Strategy sister magazine Money Marketing that the appointment of its next chief executive is still undecided. Nausicaa Delfas has been serving as chief executive on an interim basis since 17 May 2021. A source told Money Marketing that the FOS might appoint
The Financial Ombudsman Service (FOS) has published a consultation aiming to help it work through pandemic-driven complaints. This two-week consultation will close on Monday 18 October at 5.00pm. The FOS will publish its next steps and implement its plans by 1 November. The consultation explores a range of
The Financial Ombudsman Service (FOS) has published a consultation aiming to help it work through pandemic-driven complaints. This two-week consultation will close on Monday 18 October at 5.00pm. The FOS will publish its next steps and implement its plans by 1 November.