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Eir customers report continuing service issues
One customer told the Irish Examiner he waited on hold from 3.30pm to 6pm, at which time the customer care line closed and cut him off Former county councillor John Gilroy from Glanmire, Cork, has spoken out about Eir customer service. Picture: Dan Linehan
Tue, 02 Feb, 2021 - 06:30
Pádraig Hoare
Telecommunications firm Eir s well-publicised customer service problems continue for long-suffering users, despite insisting it is making substantial progress in the past two months.
Eir s customer service record saw its leadership hauled into meetings with Government ministers in November, as well its chief executive appearing at the Oireachtas communications committee in December.
Opinion: providing additional benefits around housing and child-care are examples of how an employer could really make a difference
in extremis? Most likely a little bit of both, but it’s not as new an idea as one might think.
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From RTÉ Six One News, three families in Castleisland, Co Kerry are preparing to move into new homes developed on a not-for-profit basis by the company they work for